Subscription FAQ's

My team owns TDS Classic and Razl licenses, how are we affected by Sitecore TDS Subscription?
TDS Classic - When your current support & maintenance coverage ends, you can convert your existing TDS Classic licenses to Sitecore TDS annual subscription licenses. This can be done at your historical renewal rate of $299/ea ($100 off regular Subscription price) and we are allowing our existing clients to lock in that rate for an additional 2 years via a signed agreement. If you choose not to take advantage of this offer your existing TDS Classic licenses will be restricted to product versions accessible by your old support and maintenance agreement and you will need to purchase new subscription licenses in order to access future release of Sitecore TDS.

Razl - Your current licenses will continue to function as they currently exist. Once a new version of Sitecore Razl is released you will need to purchase a new license key for $99. New licenses will be on an annual subscription basis and will include all support and maintenance.

TDS/Razl Bundle - When your current support & maintenance coverage ends, you can convert your existing TDS/Razl Bundle licenses to Sitecore TDS Bundle annual subscription licenses. You are eligible for a discounted price of $349 ($100 off new Subscription price for a bundle), and we are allowing our existing clients to lock in that rate for an additional 2 years via a signed agreement. If you choose not to take advantage of this offer your existing TDS/Razl bundle licenses will be restricted to product versions accessible by your old support and maintenance agreement and you will need to purchase new subscription licenses in order to access future release of Sitecore TDS.
 
Are any changes being made to my Feydra or Avtor licenses?

There are no changes being made to the existing licensing structure of Sitecore Feydra or Sitecore Avtor, but all renewals will now be with Sitecore and the licenses will be subject to a new End User License Agreement.

Why is my TDS renewal cost going up?

With the move to subscription and streamlined pricing across our product line, future renewal rates will match the addition of new licenses. In order to show our commitment to the Sitecore Community we are extending the historical renewal price to existing customers for up to 3 years with 3-year subscription commitment.

I’ve already budgeted for 2020 based on what I’ve been paying for TDS historically

We are offering current licenses holders the ability to renew at your previous rate ($299/license) for this year with the option to lock that pricing in for 2 additional years with a Sitecore contract. This will on-board your team to the Sitecore TDS subscription model. You will need to contact SDCsales@sitecore.com prior to your current license expiration date to lock in this offer.

I haven’t had to pay for a Razl renewal in the past, why is that changing?
Your existing Razl licenses will continue to work in perpetuity for existing versions just as they always have. In the past we have periodically required a fee to upgrade to new versions. Rather than charge an upgrade fee at the time of major releases, we have opted to migrate the tool to an annual subscription at a lower price point ($99).
If I choose not to switch to subscription what happens to my existing licenses?
TDS – TDS Classic license(s) will continue to work for all versions released prior to your support expiration date. However, we are not offering any further support or maintenance renewals so you will not have access to new releases or access to our support team once your support term ends. If you have questions about your expiration date you can contact SDCsales@sitecore.com. 
 
Razl – Existing Razl licenses will continue to grant access to version 4.0.8 and earlier.
Can I sign up for 3 year Subscription on the web site?
Please reach out to SDCsales@sitecore.com and we can facilitate a web purchase.
If I lock into 3-year historical pricing, what happens if our team needs to add or remove licenses?
You may add additional licenses to your subscription at any time, but the discounted rate is not applicable and those licenses will be priced at then-current prices. Once you have committed to a 3-year subscription, you cannot remove licenses from that subscription until your next renewal.
Is my perpetual license terminated once it is converted to a subscription?
Existing perpetual licenses will not be replaced once they are converted to subscription. Teams will be able to continue using licenses keys with no interruptions, they will simply be covered by our updated EULA and associated with your new subscription rights.
What if only some of my licenses are due for support renewal?
We will work with you to convert all your licenses to subscription, including pro-ration of the annual fee for any support terms due to renew later. Co-terming allows for simplified license management and renewals.
Will the new subscription term align to my other Sitecore subscriptions?
If you would like to align your Sitecore Developer Collection licenses to your Sitecore subscription please contact SDCsales@sitecore.com.
Can I pay through Sitecore?
There are no changes to the payment/billing process at this time, but will likely change in the near future. Stay tuned for updates and reach out to SDCsales@sitecore.com with specific questions about your account.
Do I need to update my licenses to the subscription offering now, or wait until my renewal?
No immediate action is required. We will contact you as your renewal date approaches just as we have in the past to help make a smooth transition.